FAQ's
Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
We update our inventory regularly. If a product or size is out of stock, it will be clearly mentioned on the product page.
Some styles are restocked based on demand, while limited-edition designs may not be restocked. You can contact us through mail or with chatbot.
Currently, we do not offer product reservations. Items are sold on a first-come, first-served basis.
We share updates about our upcoming designs and collections on our official Instagram account https://www.instagram.com/lacheeni_/ . Follow us to stay informed about new releases and drops. Once announced, the products will be available on our website.
Daily Wear
Machine wash cold on a gentle cycle. Wash inside out with similar colors. Air dry in shade. Iron on low to medium heat. Do not bleach.
Party Wear
Dry clean only for best results. Handle with care. Steam gently from the reverse side. Avoid direct heat on embellishments. Store in a garment cover.
Refer to our detailed Size Guide available on every product page for accurate measurements.
Refer to our detailed Size Guide available on every product page for accurate measurements.
You can request an exchange for a different size (subject to availability) as per our exchange policy.
Measurements may vary slightly due to fabric type and stitching. A tolerance of 0.5–1 inch is normal.
Currently, we do not offer custom sizing unless specifically mentioned on the product page.
Orders are usually delivered within 3–7 working days, depending on your location.
Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery status.
Shipping charges, if applicable, will be clearly mentioned at checkout. Free shipping may be available on select orders or during offers.
Our delivery partner will attempt re-delivery. If delivery fails multiple times, the order may be returned to us.
Address changes are possible only before the order is shipped. Please contact customer support as soon as possible.
Simply browse our collection, select your preferred size and color, add items to the cart, and proceed to checkout. Follow the on-screen steps to complete your purchase.
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) (available on selected locations).
Yes. Once your order is placed, you will receive an order confirmation via mail, whatsapp and SMS with order details.
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
Order modifications (size, color, or address) are possible only before dispatch and subject to availability.
We accept returns within 7 days of delivery, provided the product is unused, unwashed, and in its original condition with tags intact.
You can request a return or exchange by contacting our customer support or through the “My Orders” section on our website.
Refunds are processed within 7-10 working days after the returned item passes quality check. The amount will be credited to the original payment method.
If the returned item does not meet our quality standards, it will be sent back to you without a refund.
Exchange requests must be raised within 7 days of receiving the order.
Items must be unused, unwashed, and returned in original condition with all tags intact.
You can exchange for a different size, color, or the same product, depending on stock availability.
Currently, exchanges are allowed only for the same product in a different size or color. For a different product, please return the item and place a new order.
Once the returned item passes our quality check, the exchanged product will be shipped within 5-7 working days.
If the requested variant is unavailable, you may choose an alternative option or opt for a refund as per our policy.
Yes, exchange requests can be cancelled before the pickup or shipment of the exchanged item.
We recommend referring to the size guide before placing an exchange. Multiple exchanges for the same order may not be allowed.
In case of a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos for quick resolution.
You can reach us via email support@lacheeni.com ,
Chatbot, or the Contact Us page. Our support team is available on working days from Monday to Saturday between 10AM - 7PM.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for quick assistance.
We aim to respond to all queries within 24–48 working hours.